How can we help you?
How do I buy from Bachmann-Spares?
If you are already registered with the Bachmann Collectors Club your login will also work here, no need to re-register.
New Customers Register - here is how:
1. In the UK enter your house number, your Post Code and click Lookup Postcode button, then choose your address from the list. You may also enter your address manually if it is not on the list.
2. For rest of the world choose your Country from the list from the bottom of the form, then the page will reload.
3. For the USA choose United States from the list at the bottom of the form, then the page will reload. Now pick your State from the list.
4. Complete the form with your contact details and enter your email address to create your username. You must also create your own password which must be
- at least 8 characters in length with no spaces
- a mixture of upper and lower case characters
- contain at least 1 number
- avoid consecutive characters and dictionary words
5. Make sure you enter your post code / Zip Code to complete the form.
Click the Submit button to Register on the site.
6. Now you can Login to the site using the user name (your email address) and password you created during registration.
Can I buy Liliput spares?
Yes, but we do not hold stock in the UK. Please contact our colleagues in Germany:
LILIPUT SPARES AND REPAIRS
Website
www.liliput-ersatzteile.de
Telephone
+49 (0) 8106 303 296
Monday, Wednesday, Thursday, Friday from 13:00 to 16:00 CET
Email
info@liliput-ersatzteile.de
Post
Liliput Service
Robert – Stolz – Str. 6
85591 Vaterstetten
Germany
Bachmann Trains USA spares
website: https://estore.bachmanntrains.com/
email: parts@bachmanntrains.com
Difficulty with Registering / errors on the page?
We have tested the site on Firefox, Chrome and Edge which all worked well, we also tested it on Safari but found that to be a bit glitchy - there is a help page here https://support.apple.com/en-gb/HT204098 that might be able to fix the issue if you are using Safari.
Difficulty with Login and placing an order?
If you experience a problem or error with login or placing orders please go to your Browser settings and Clear the Cookies. Logout of the website (if logged in) and refresh / reload the site. At the top of the page you will now see the Cookies banner. Click Accept Cookies then proceed to login.
Q: What is my username?
A: The email address you registered with is your username
Q: I have forgotten my password
A: Use the password reset link. You will need your login user name (see above)
Q: I'm still having difficulties
A: Fill in the Question form
How do I add a different Delivery Address to my order?
This is done at the Checkout stage of your order.
Click the Enter Address button In the Delivery Address section under the drop-down list.
You'll be taken to the Delivery Address entry screen. Complete Address details and then click the Confirm button
You will be taken back to the Checkout page, where the new address will be shown. You MUST now click the Save Address button! This will store the address in the My Account part of the website.
You may now proceed to complete your order with the new Delivery address. Because the new address is now stored, you can select between them from the drop-down list above.
How do I manage my Addresses?
Click My Account link on the top menu
Under the Address tab, there is a drop-down list from which you can select all your stored addresses.
Below the address selected you have the option to Update / change the details, or Delete the record, or Cancel to leave it as it is.
*Acrobat pdf reader is required to view documents in MyAccount.
